SHBS keeps the heat up

Complex IT system redesign, installation and maintenance

Background

Fischer–Future Heat distributes the highest quality electric storage heaters to homes across the UK. From its offices in Leicester the company’s team of more than 100 are providing efficient, flexible and cost-effective heating solutions for homes across the UK. Fischer’s dynamic fireclay storage radiators are manufactured by its parent in Germany and incorporate state of the art heating technology. With no need for an expensive boiler, Fischer’s slimline radiators and room thermostats enable each room to be controlled at a desired temperature. A trickle charge to the radiator and its 100% heat transfer into the room makes Fischer’s heaters far more efficient than traditional oil or gas fired central heating.

Requirement

With over 100 staff and a distributed sales and service force, Fischers relies heavily on its complex IT infrastructure. After struggling with a server system that was not able to cope with the company’s growth profile, Fischers turned to SHBS for support.

Solution

After a period of consultancy to establish the exact requirements and most effective methods of interoperability, SHBS designed a new server-based infrastructure, specified to cope with Fischer’s current user base and scalable to support the company in the future. Part of the design was to re-use the existing equipment, extending its life and RoI, to run the company’s specialist stock control software.

“SHBS have turned us around from an IT perspective.”

Keith Bastian, Managing Director, Fischer–Future Heat

“SHBS have turned us around from an IT perspective”, said Keith Bastian, managing Director of Fischer–Future Heat. “We were headed into real problems, but now we have everything pulled together, with our network running smoothly, our stock control sorted and our Sage 50 accounts system running sweetly too. And with the SystemCare Pro maintenance contract we have a level of support that covers us completely should anything go wrong”.

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Services provided

  • System design and install
  • Email and website services
  • Broadband load balancing
  • Sophos Data Protection Suite
  • Comprehensive support contract

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