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Remote access is a process that involves a member
of our technical support team using the internet to access our customers’
computer from a remote location i.e. our support
department. They can then use the customers’ computer in the same
way as if they were sitting at the customers’
desk and solve the problem with their usual swift
approach.
Customers who take out a maintenance support contract can enjoy the
benefits of remote access. Our technical support team will always
offer a quick and reliable solution and using remote access speeds
up the process even more, allowing our customers to get back to running
their business.
For more information on our remote access services please contact
us.
Would you like to take advantage of our remote assistance? Please
call us to receive a PIN code, and one of our technicians can assist
you remotely.
Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
A member of our support team will talk with you first to determine the nature of the problem.
How It Works:
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Step 1: |
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Connect to technician button to initiate the screen-sharing session. |
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| Step 2: |
You are prompted to download a small virus-free plug-in. |
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| Step 3: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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| Step 4: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
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